The following are some of the positive things that our customers had to say about us. Our goal is to provide sincere and helpful customer service, and provide industry leading products. It makes us happy to hear that we are accomplishing those goals.
The installation went very well by the way. The sections were heavy - which is a good thing. So we made up a little cart using part of the pallet the unit was shipped on as well as four casters from a toolbox. That allowed us to roll the heaviest section of the unit from the garage into the breezeway. The only extra help we needed was our big son-in-law who helped with the final push into position.
Just as a note, we designed this new house with a ramp in the breezeway with the thought that a ramp was inexpensive and needed no maintenance etc. However, what we found was that the ramp did take up a lot of space, at times was still a hard climb and sometimes the ride down was just a little too exciting!
For instance, in late December of 2020, we were headed out to the Christmas Eve service at church and I was playing Silent Night on my guitar for the service. Going down the ramp, I lost control of my wheelchair, probably because I was trying to also carry my guitar in its case. The guitar was well protected in its case which was a good thing as we both hit the doorframe at the bottom of the ramp. It was not until we got home that night that it was discovered that my good guitar had a 10" long crack in the back. Not a good thing! t was repaired but the ramp idea was not looking so good anymore.
Now that we have the porch lift installed, we are amazed at how much easier it is to enter and exit the house. Even while carrying a load. It means that I can take out the compost for example so that my wife doesn't have to do everything! And we have much more floor space available in the breezeway.
We should have called you right away when we designed this house and skipped the ramp altogether! Hope these photos help you and maybe someone else who is struggling with home accessibility.
From the first moment I contacted Accessibility Professional, Inc. to purchase a wheelchair lift right through this survey request, I have nothing but praise for the way my initial product inquiry and the order process was handled. Truly, as the name implies, this company is "professional".
Your representative was excellent. Sent me literature and quotes on the equipment I needed, making it much easier for my father in law to see exactly what he would be getting and what it would cost. Excellent communications. From the preordering to the delivery. This is the best customer service I have encountered for a long time. I would highly recommend Accessibility Professionals to anyone in the market for accessibility equipment. I will be installing a roll in shower in the near future. No question where I will be purchasing from.
I am 86 years old and no longer able to negotiate the steps into my home and was seriously considering having a rather long ramp built in order to maintain access and mobility. I approached a local building contractor about the possibility. He suggested looking into getting and installing an electric lift rather than destroying the esthetics of our 125 year old home by adding an extremely long ramp to the outside of the building. After considerable research on his part, and on mine, we agreed that your Trust-T-Lift would be the best answer for my situation. It turns out he was right about the decision to go with a lift and the choice of your product. After preparing the platform and base for the lift, the machine itself became the simplest part of the installation. The contractor, Greg Robinson, (Robinson Constructions of Roscoe, New York), found the installation so simple and direct that he feels confident to recommend it to any disabled individuals who may approach him in the future. I, too, am so pleased that l wanted to take this time to let you know I think you have a wonderful product.
The Nashs' are thrilled at the changes made. Not only the convenience/opportunity to exit their home to accommodate medical appointments but additionally they now have the freedom to visit their gardens, which is healthfully as important.
My lift arrived safe and sound. I would like to thank you and the company for the excellant and fast service that I received. You have restored my faith in online shopping thanks again.
We received the lift last Thursday and installed it on Saturday. It is working great and my parents now can come and go on their own. Thanks to you and Accessibility Professional's Team for your prompt service!
Finally we have the freedom to go where choose and hopefully our loved ones will stop suggesting that we sell our home. It took 3 guys, 2 1/2 hours to install. As it comes in 4 major parts ot was easy to move from the pallet and put the parts in place and assemble them. The directions were easy to understand. Of course they had already dug out and poured the cement slab around 7 years ago for the last lift. Thank you for everything. We will pass on your info to anyone looking for your products. Thanks again.
Thank you for the lift it works excellent. Here’s a photo of my daughter using it, it’s easier than going up a ramp for her. Thank you.
We are very happy with the lift you manufactured for us. We installed it in its own small building, in order to protect it from the weather so it will last for many years. The lift was necessary so my wife can access our property in her electric wheelchair and it has made her life better. So thank you.
I have been asked to talk about Accessibility's wheel chair lifts. I have installed a number of these lifts and are very satisfied with them. They are packed very well and very easy to assemble. When the order is placed it is very simple and to verify the unit you are ordering because of the picture they send shows Right , Left or straight through. In short I would recommend these units. All of my customers have been happy with the units also.
Staff were very informative. Lift arrived even sooner than expected. Works great. Patty (ALS) is able to get out of the house independently for the first time in 1.5 years. Sor far so good. We had contractor for our remodel install it...I "sing your praises" to everyone in our group. In our small yard, a ramp woudl have consumed 1/2 of it. The lift makes us all happy!
Received lift on 8/21 and installed it on 8/23 works GREAT ! Thanks for all your help it is wonderful to work with a company that does what they say with no "hidden" charges showing up later !! You were very professional and prompt with all information.
"If you're gonna purchase a lift, this is the one you need to buy." Jeff was very pleased with his Freedom Lift System. See his complete testimonial video here.
Your firm not only provides the highest quality of assistance prior to the sale, but even subsequent to the sale. I was missing small part that had jiggled loose during the shipping process, and instead of hanving me deal with the manufacturer, your representative (Cindy) took care of everything with timely updates every step of the way.
